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Industries

Service providers

As a service provider, what sets you apart and makes you the best option is the invention and introduction of new services. For this to happen you need to have skillful minds and a solution that is not stifled by legacy systems, but offers you the support and confidence to add new business strategies.

ERICSSON - THE SUCCESS IN THE MANAGEMENT OF SERVICES

See how Ericsson manages to satisfy the demands of its clients through the automatic programming of its resources and the continuous monitoring of its activities. Your engineers are more efficient because the right people are at the right time and place. Listen to how they have moved from an inferior position to reaching the top through the implementation of the IFS solution for field service management.

AN INTEGRATED SOLUTION FROM PRINCIPLE TO FINISH REDUCES THE TIME OF VALUE IN GREATER DEGREE

IFS allows you to move your business up the value chain by encompassing all the main business problems into a single integrated source of ERP software.

RESOURCE OPTIMIZATION

IFS Applications helps you increase productivity by optimizing personnel based on competencies, schedules, service level agreements (SLA) or other business differentiators. With the leading programming tool you can reduce redundancies, unnecessary travel and get the most out of resources, while minimizing the environmental footprint.

COMPLIANCE OF THE CONTRACT

IFS Applications allows you to optimize resources based on the constraints of scheduling contracts and service level agreements, as well as ensuring that the right technicians will be in the right place at the right time. And the transparent and agile software facilitates the planning of contingencies in such a way that it can carry out the reprogramming on the fly if it were necessary. In addition, the mobility offered by IFS Applications means that technicians spend more time in the field and less in the office, increasing productivity, saving time and cutting administrative costs.

OUT OF THE OFFICE BUT WITHOUT LOSING INFORMATION

The built-in mobility of IFS Applications ensures data collection on-line, ensuring that the flow of information is accurate both up and down the service supply chain. Equipping field staff with smartphones, digital tablets or laptops not only increases productivity through improved usability, but also makes the customer's service better.

SPARE PARTS MANAGEMENT

With IFS Applications you know that you have the right spare parts available, that the vans are equipped with the necessary material and you can see what has been used and where. Inventory management capabilities are integrated with purchasing processes and supply chain management software. When it has been reported that a piece has been used, an immediate update is received that generates a purchase order in case it is necessary to keep the inventory at the agreed level, neither more nor less.

GLOBALIZATION

Regardless of where you operate, IFS Applications' ability to work with multiple centers, languages and currencies ensures that customers feel they are dealing with a company, with standard and constant quality in performance and delivery. And as the company grows, IFS Applications will allow you to quickly integrate the new entities, reducing the time to create value and helping to contribute to the return on investment (ROI) as soon as possible.

IFS ACQUIRES METRIX

IFS has purchased Metrix, the software company for service management, a global provider of advanced solutions for service management and mobility. Contact IFS if you want to:

 

  • A leading solution for smartphones and tablets, for the management of services in the field.

  • Software on demand, based on the cloud for the management of services (SaaS).

  • Programming solutions and optimization of the work force in real time.

  • A complete scalable and configurable ERP.

FULFILLING EXPECTATIONS, BUILDING TRUST

The fact that IFS works closely with our customers has been key to our success and the loyalty among our consumers is high. Service providers that use IFS in areas as diverse as facility maintenance service and field service operations enjoy the same high level of customer loyalty.

 

In addition, IFS Applications is the ideal ERP to consolidate operations and promote their growth. By offering the best functionality this may be the only business software you need. As another alternative, the component-based architecture makes integration so easy that it can be executed with applications that are already being used for manufacturing, engineering, etc.

 

IFS Applications helps you increase the value chain by offering you the means to package the service offer in such a way that you get more convincing sales. A solution for multiple languages, centers and currencies also converts service challenges into business opportunities by offering answers to crucial problems for the sector such as quality of service, contract fulfillment, resource optimization, globalization and collaboration. In addition to that, the user interface, IFS Enterprise Explorer, is extremely easy to use, which makes using the solution as easy as surfing the Internet and this increases productivity.

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