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Guarantee Management

Increase product quality and reduce service costs

Organizations lose thousands of dollars in lost revenue each year due to problems of processing warranty claims.

What is needed is a closed-loop claims management process, which manages, processes and monitors all guarantees throughout their life cycle to improve customer satisfaction, increase product quality and reduce costs. from service


This is precisely what makes our collateral and asset management solution. Through the automation of warranty claims management and asset-based asset tracking, IFS Field Service Management allows service organizations to create, manage, process and track guarantees, claims and assets through their complete life cycles.

As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track fixed assets and replace parts under warranty. The guarantee and asset management functionality in IFS Metrix Service Management really does it all.

Main Characteristics

  • Support for multiple types of warranty including OEM, product and third party

  • Business rules defined by the user to automate user charges procedures

  • Query according to the customer, serial number, date, type of product and region

  • Track service calls under warranty, the total warranty cost and returns of products under warranty

  • History of Track assets, revisions, readings, location, PM and configuration

Main benefits

  • Increase revenues with extended warranty and asset-based contracts

  • Improve the precision service of billing and customer intelligence

  • Reduce the claim of the cycle time guarantee, inaccuracies and processing errors

  • Properly allocate costs for maintenance products and collateral

  • Reduce claims errors

  • Increase customer satisfaction

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